 What
do I do if I'm involved in an accident?
It's always best to report every accident to the police to ensure an accurate
written report is on file in case problems arise. Take names, addresses license
plate numbers and phone numbers of all parties involved and those of any witnesses
to the accident.
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Who
is responsible for the cost of repairs?
Most policies state that the insurance company will pay for the loss, less any
applicable deductibles or depreciation. An insurance company will issue a check
made out to the repair facility, for the amount of the estimate. Shops that are
on a direct repair program with your insurance company, such as Cariboo Collision,
can have a check issued directly to them by simply obtaining your signature upon
completion of your vehicle.
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How
long will the repairs take?
On an average, a vehicle takes 1-2 days to repair. Larger repairs can take longer
and there are always factors to consider, such as parts availability, insurance
company authorization and additional damage not detected upon initial inspection.
We will make every effort to repair your vehicle in a timely manner and keep you
informed on the progress of your vehicle. |
Are
you going to use "aftermarket parts" or "used parts" to repair
my vehicle?
There are times when an insurance company will require us to use such parts if
your policy mandates the use of them. Otherwise, we use only original equipment
manufactured (OEM) parts. Regardless, the lifetime guarantee still applies. |
While
you're at it, can you fix the dent on the other side, too?
Yes, but it cannot be covered by ICBC. This is another often-heard question in
this industry. The truth is this that shops cannot legitimately include non-accident
related damage in the price of the repair. However, additional repairs can usually
be done at a significantly lower cost to you. |
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Who
do I pay my insurance deductible to?
Your
deductible is payable to the repair shop at the completion of the repair.
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Will
you paint my electric guitar candy apple red with metallic flake?
Sure,
bring it in! |
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If you have any other questions, please don't hesitate to ask. We are here
to help. |
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